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Delivery

Shipping

We ship across EU with courier service DHL Express (if you want your package to be shipped elsewhere, write us an e-mail and we will inform you about the price, if shipping electronic cigarettes in that country is possible). All orders are shipped from Podbreznik 15, 8000 Novo mesto,  Slovenia.

Free shipping for orders over 500€.

We will do our best to dispatch all orders made before 13.00 (1 PM) the same day (except for orders payed by bank transfer). The delivery takes from 1 to 2 days depending on where the package needs to be delivered (on Saturday, Sunday and public holidays orders are not sent nor delivered). 

When the package is dispatched, you will receive an e-mail with a tracking number. This way you can always track your package and calculate the delivery time for your package.

The courier DHL offers excellent service. The delivery delay may be due to various factors (bad weather , failed attempts at delivery,...). In this case Grosvapes is not responsible for mistakes made by DHL .

We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.